top of page
Timber Casement Windows


Thank you for purchasing West Port Timber products. 

It is important that all products are inspected at least annually (depending on building/locations). By identifying any potential problems early enough, the solutions become much more straightforward and your guarantee is not at risk.

Timber Window and Timber Door Care Kits

Welcome Pack

Inside your welcome pack you should find;

• 1 x Sample of Mild Cleaning Agent

• 1 x Sample of Care Balsam

• 1 x Touch-up Paint Pot

• Warranty Card


Soak a cotton cloth with the detergent sample and clean the coated surfaces. Avoid intense rubbing, and allow to dry for approx 30 minutes.


Use a second cloth to apply a thin layer of care balsam. Apply uniformly by moving rapidly in one direction. Do not polish or rub.


Dispose of leftover product in the original container. This product may not be disposed of together with household waste. Do not allow to reach the sewer system.

CARE SET (pictured):

For windows & doors coated with an opaque or translucent coating. Regular use leads to extend the renovation intervals or life cycle of the surfaces. Refreshes the colour effect/shine on your doors and windows, as well as added protection from the elements.

Set contains 250ml cleaner, 250ml balsam and specialist cotton cloth.

Painting of timber French doors

Paint & Painting

Surface damage to the face of your product can happen, it’s how you rectify them that matters. To help we are offering touch up paints for customers to be able to cover minor scratches themselves with the help of a step by step guide. To order paint please contact the aftercare team with the RAL and Order number printed on the side of your paint tin included in the Welcome Pack. If you aren’t confident carrying out your own repairs or the recoating cycle, we can arrange a fully trained technician to visit your home. Our technician will repair and recoat your door or window to factory finished conditions.

Remmers paint cans

Use the form below to order paint from our paint mixing service

Contact Aftercare

Please use the form below to contact our aftercare team.

Thanks for submitting!

bottom of page